Your Privacy Policy Information

Privacy Policy

Last updated: 21 October 2026

1. Who I am

Leanne Bennett Coaching is a life coaching and personal development business based in West Yorkshire, United Kingdom.

I am responsible for the personal information collected through this website and in connection with enquiries about my coaching services.

If you have any questions about this Privacy Policy or how your information is handled, please contact me at:

Email: hello@leannebennettcoaching.com

2. What information I collect

The personal information I collect depends on how you interact with me and my services.

When you contact me through this website or by email, I may collect:

Your name.
Your email address.
The information you include in your message.
Any other information you choose to share that is relevant to your enquiry.

If you book a discovery call or coaching session, I may also collect information needed to arrange and manage your appointment, such as your booking details, appointment preferences and contact information.

If you choose to work with me, I may collect further information that is reasonably necessary to provide coaching, manage our working relationship, process payments and maintain appropriate business records.

Please only share personal information that is relevant to your enquiry or coaching. You do not need to include sensitive personal details in your initial message.

3. How I use your information

I use your personal information to:

Respond to enquiries and requests for information.
Discuss whether my coaching services are suitable for you.
Arrange discovery calls, appointments and coaching sessions.
Provide coaching services if you choose to work with me.
Manage bookings, payments, cancellations and related administration.
Maintain appropriate business and financial records.
Meet applicable legal and accounting obligations.
Protect the security and proper operation of my business and website.

I will not use your enquiry details for unrelated marketing without an appropriate lawful basis. If I send marketing communications that require your consent, I will obtain that consent first and explain how you can withdraw it.

4. Why I am allowed to use your information

Under UK data protection law, I must have a lawful basis for using personal information.

Depending on the circumstances, I may rely on the following lawful bases:

Taking steps before entering into a contract: Where you contact me to ask about coaching, discuss a programme or arrange an initial conversation at your request.

Contract: Where using your information is necessary to provide coaching services you have agreed to receive, manage your appointments or fulfil our agreement.

Legal obligation: Where I need to retain or use information to meet legal, tax, accounting or other applicable requirements.

Legitimate interests: Where it is necessary for me to manage genuine business enquiries, administer my services, maintain appropriate business records or protect my business, provided those interests do not override your rights and interests.

Consent: Where I specifically ask for your consent for a particular purpose and consent is the appropriate lawful basis.

The lawful basis used will depend on the specific purpose for which your information is being processed.

5. How your information is stored and protected

I take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Information submitted through this website may be processed by my website provider and transmitted to my email service so that I can respond to your enquiry.

Where I use third-party services to manage bookings, payments, email or other business administration, those services may process personal information on my behalf or as separate service providers.

I take reasonable steps to use appropriate services and protect the information entrusted to me. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Who I share your information with

I do not sell your personal information.

I may share information only where reasonably necessary for the purposes described in this policy, including with:

My website hosting and website service provider.
My email provider, to receive and respond to messages.
Booking and appointment management providers, where these services are used.
Payment service providers, where you purchase a coaching service or programme.
Accountants or professional advisers, where necessary.
Authorities or other parties where disclosure is required by law or is necessary to establish, exercise or defend legal claims.

These providers may process information under their own privacy policies and terms. Their access to personal information should be limited to what is necessary for the relevant purpose.

I will update this policy if the services I use or the ways in which information is shared materially change.

7. International transfers

Some service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take the steps required by applicable data protection law to ensure that the transfer is permitted and that appropriate safeguards are in place where necessary.

For information about the international processing carried out by a particular service, please refer to that provider’s privacy information.

8. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing coaching, managing bookings and meeting legal or accounting obligations.

In general:

Enquiries that do not lead to coaching: I aim to delete or securely dispose of enquiry information when it is no longer needed, normally within 12 months of the last meaningful contact, unless there is a valid reason to retain it longer.
Booking and coaching records: I retain these for as long as necessary to manage the service and any follow-up, subject to applicable legal requirements.
Financial and accounting records: I retain relevant records for the period required by applicable tax and accounting rules.
Consent records and legal correspondence: I may retain these for as long as reasonably necessary to demonstrate compliance or deal with a dispute.

When information is no longer needed, I will take reasonable steps to delete it securely or anonymise it.

9. Your data protection rights

Under UK data protection law, you may have the right to:

Access: Ask for a copy of the personal information I hold about you.
Rectification: Ask me to correct information that is inaccurate or incomplete.
Erasure: Ask me to delete your personal information where the law gives you that right.
Restriction: Ask me to limit how I use your information in certain circumstances.
Object: Object to certain processing, including processing based on legitimate interests.
Data portability: Request certain information in a usable format or ask for it to be transferred to another organisation, where the legal conditions apply.
Withdraw consent: Where I rely on your consent, withdraw it at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are subject to legal conditions and exceptions, so they may not apply in every situation.

To exercise a right or ask a question about your information, email hello@leannebennettcoaching.com. I may need to verify your identity before responding. I will respond within the time required by applicable law, normally within one month.

10. Cookies and website technologies

This website may use cookies or similar technologies that are necessary for its operation, security and functionality. Depending on the website settings and services enabled, other cookies or technologies may be used for analytics, preferences or marketing.

The cookies and technologies actually used depend on the website features and settings provided by my website provider and any third-party services I choose to use.

Where consent is legally required for non-essential cookies or similar technologies, I will provide an appropriate choice mechanism before they are used.

You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

11. Links to other websites

This website may contain links to external websites or services. If you follow one of these links, the external provider’s own privacy policy and terms will apply.

I am not responsible for the privacy practices or content of websites that I do not operate. I encourage you to read their privacy information before providing personal information.

12. Children’s information

My coaching services and website are intended for adults. I do not knowingly collect personal information from children through this website for the purpose of providing coaching services.

If you believe a child has provided personal information to me through this website, please contact me so that I can review the matter and take appropriate action.

13. Automated decision-making

I do not intend to make decisions about you that have legal or similarly significant effects based solely on automated processing of your personal information.

If this changes, I will update this policy and provide any information required by law.

14. How to make a complaint

If you have concerns about how I have handled your personal information, please contact me first at:

Email: hello@leannebennettcoaching.com

I will consider your concerns and try to resolve the matter.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), which is responsible for overseeing data protection.

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

15. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

If a change materially affects how I use personal information already collected, I will take any additional steps required by law to inform you.

Leanne Bennett Coaching
West Yorkshire, United Kingdom
Email: hello@leannebennettcoaching.com

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO). You can find guidance and contact details at ico.org.uk.